Protection of Minors
Parimatch prohibits persons under 18 years old to use any of its services and websites. Parimatch has the right to suspend the player’s account until he/she provides information that verifies appropriate age and repeatedly asks players for their age verification information.
Parimatch recommends parents or guardians install a reputable filtering software system, for example, betblocker.org (free) or any other alternative such as gamban.com (free trial) in order to prevent underage individuals from logging into gambling sites as part of parental control.
Game Addiction
In many cases, gambling is classified as a harmless pastime; it is considered a socially acceptable form of recreational activity. Nevertheless, gambling-related problems pose a valid public health concern in susceptible individuals, as legalized gambling expands further. Under any circumstances, Parimatch does not continue a business relationship with those who suffer from gambling-related disorders or gambling addiction.
Through a proprietary internal system, the Parimatch Responsible Gaming Policy framework serves as the foundation for identifying risky behaviour. The system flags clients who sound distressed and/or act abusively when communicating with Parimatch staff or experience repeated losses and/or face possible financial or mental health risks. The Parimatch Customer Service contacts such individuals to discuss activating self-limitation and/or self-exclusion options and improve the situation.
Parimatch regularly reminds its clients about effective limit-setting tools such as deposit limit, spend limit, session time limit and provides options to personalize a limit-setting approach. Those who are predisposed to addictive behaviour, experience changes in personal circumstances or exhibit signs of mental illness, are advised to have a time-out to cool off temporarily anywhere from 1 day to 6 weeks.
Self-control
We encourage clients to take a test to estimate the degree of their involvement with gambling activities since compulsive gambling is a real issue. For additional testing and further information on virtual and in-person meetings around the world, one can visit http://www.gamblersanonymous.org/ga/content/20-questions.
Here is some advice how you can control your gambling:
- Avoid borrowing money to gamble;
- Before playing, decide on a loss budget and stick to it;
- Apply self-limitation tools;
- Stick to the idea that it is just a game!
- Alternate gambling with other activities or take frequent breaks;
- Avoid gambling when in stress, feeling bad, or troubled.
Self-exclusion
It is the operator’s duty to recommend activating a voluntary self-exclusion option, when playing occasionally stops being fun, turns into daily obsession and you find yourself unable to stop.
We encourage you to let us know you would like to stop using our website and all services for a certain period of time and contact our Support Team via email or chat. Also, we suggest that you stop receiving promotional or marketing materials from the operator and its affiliates.
In order to gain control of your gambling habit, we encourage you to speak to a mental health professional or contact one of the problem gambling help centres, which offer counselling and support, such as Gambling Therapy at www.gamblingtherapy.org/ or Gambling Anonymous at www.gamblersanonymous.org.uk.
Being self-excluded means not being able to wager or gamble on your pre-existing account and/or deposit funds, or create a new gambling account with the Operator.
Operator action
The Operator has the right to impose exclusion on a player who shows signs of mental illness, communicates erratically, and exhibits excessive dependence on gambling, as per Client Care’s recommendations and assessment.
To ensure the safety of the player, we reserve the right to keep accounts closed or deny a reactivation request.
We are here to offer our support, should you have questions or concerns, since problem gambling must be addressed immediately.